Refund policy
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Return & Refund Policy
Every FeralSpark item is made to order especially for you. Because each product is produced specifically after an order is placed, we do not accept returns or exchanges for buyer's remorse, incorrect size or color selection, or a change of mind.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the issue.
Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you. You generally will not need to return a damaged, defective, or incorrectly fulfilled item.
Sizing and color selection
Because our apparel is made to order, we cannot offer refunds or exchanges when the wrong size or color was ordered. Please review the product description and size chart carefully before placing your order.
If the item you receive is mislabeled or does not match the size, color, or product you actually ordered, please contact us. Fulfillment errors are covered under the damaged/incorrect item policy above.
Lost packages
If your package has not arrived and appears to have been lost in transit, please contact us as soon as possible. Lost-package claims must be reported within 30 days of the estimated delivery date so that we can investigate the shipment and determine the appropriate resolution.
Incorrect or incomplete shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may be required to have the order shipped again.
Order changes and cancellations
We begin processing orders quickly. Changes or cancellations are not guaranteed once an order has been submitted, and an order generally cannot be changed or canceled once fulfillment has begun.
How to report a problem
Contact FeralSpark at contact@feralspark.shop and include:
• Your order number
• A description of the problem
• Clear photos of the item and the issue, when applicable
Please do not send an item back without contacting us first.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.